Privacy Policy

1. Types of Personal Information We Collect and Use

“Personal Information” means information that identifies or relates to an individual. This may include:

• Full name

• Email address

• Phone number

• Country of residence

• Mailing address

• IP address

• Online identifiers

• Booking details and preferences

We collect Personal Information in two ways:

A. Information You Provide to Us

We collect information you voluntarily submit through:

• Booking inquiries

• Reservation forms

• Contact forms

• Newsletter sign-ups

• Customer service communications

If you do not provide required information, we may not be able to process your reservation or respond to your request.

B. Information We Automatically Collect

When you use our Site, we automatically collect certain information through:

Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• Operate the Site

• Improve performance

• Personalize your experience

• Analyze visitor behavior

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Site.

Analytics

We may use analytics services (such as Google Analytics) to understand how visitors use our Site. These services collect information such as:

• Pages visited

• Time spent on pages

• Device type

• Referring websites

You may opt out of certain analytics tracking tools through available browser extensions.

Log File Information

Our servers automatically collect:

• IP address

• Browser type

• Device information

• Referring URLs

• Interaction data

We use this information to maintain security and improve website functionality.

2. How We Use Personal Information

We use your Personal Information to:

• Process reservations and booking inquiries

• Respond to customer service requests

• Provide and operate our services

• Improve our website and guest experience

• Send booking confirmations and service updates

• Send promotional communications (if you opt in)

• Prevent fraud and enhance security

• Comply with legal obligations

We retain Personal Information only as long as necessary for the purposes described above or as required by law.

3. Disclosure of Personal Information

We may share Personal Information with:

• Service providers (e.g., payment processors, booking systems, hosting providers)

• Marketing and analytics partners

• Legal authorities when required by law

We do not sell your Personal Information.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, misuse, or disclosure.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

5. Accessing, Updating, or Deleting Your Information

You may request to:

• Access your Personal Information

• Correct inaccurate information

• Delete your Personal Information (subject to legal limitations)

To make a request, contact us at:
📧 reservations@alayapanama.com

We may need to verify your identity before processing your request.

6. Opting Out of Marketing Communications

If you receive promotional emails from us, you may:

• Click the “unsubscribe” link in the email

• Contact us at reservations@alayapanama.com

Even if you opt out of marketing emails, we may still send service-related communications (e.g., booking confirmations).

7. International Use of the Site

Our Site is operated from Panama. If you access the Site from another country, your information may be transferred to and processed in Panama or other countries where our service providers operate.

By using our Site, you consent to this transfer.

8. Children’s Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect Personal Information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

9. Third-Party Websites and Social Media

Our Site may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any Personal Information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

We encourage you to review this page periodically.

11. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

• The right to access your data

• The right to request correction

• The right to request deletion

• The right to object to certain processing

• The right to withdraw consent

To exercise your rights, contact us at reservations@alayapanama.com.

12. How to Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Alaya Panama
📍 Cañas, Los Santos, Panama
📞 +507 6469-0171
📧 reservations@alayapanama.com
🌐 https://alayapanama.com/

Thank you